Things You Can’t Un-see

We’ve all seen things we can’t un-see. Most of the time, that’s a negative thing—meaning we never wanted to see that thing in the first place, and we never want to see it again.

But, what if it’s a positive thing? What if, instead of wishing we hadn’t seen it, we never want to forget that thing we just saw?

Watch this:

That’s something most of us—if we’d been there in person to see it—would never forget. We’d never un-see it. That’s an experience. In fact, it’s a memorable customer experience.

What can we do to provide our own clients, guests and visitors with their own unique memories, with things they can’t un-see? (Entrepreneur magazine’s online site) contributor Sydney Barrows provides us with “Six Ways to Create a Memorable Customer Experience”:

  1. Attentiveness
  2. Recognition
  3. Personalization
  4. Consideration
  5. Appreciation
  6. Delight

Which of these is the most important? Is there something else that should be added to the list? What do you do to provide memorable experiences for your customers? What do you make them unable to un-see? Please share in the comments section below.


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